Datestone.

Terms of Use

Last updated: 16 October 2026

1. Who we are

Datestone is operated at datestone.io. You can reach us via the contact form at datestone.io/contact, and a person reads it.

2. What Datestone is — and what it is not

Datestone is a tracking, reminder and document-storage tool for deadlines and obligations connected to rented property in England.

It is not legal advice, and we are not a law firm, letting agent or regulated adviser. In particular:

  • We track dates and point you at official sources. We do not confirm that you are compliant with any law, and nothing in the product should be read that way.
  • Every obligation we show links to the official source it is based on, together with the date we last verified it. Rules change; check the source before you rely on anything.
  • Items marked as draft or unverified have not completed our verification process and are shown for information only.
  • Responsibility for complying with the law attached to your property stays with you at all times.

3. Your account

You must be 18 or over. Keep your sign-in details secure and your account information accurate. Your account is personal to you or to the organisation you represent; please don't share credentials.

4. Reminders are an aid, not a guarantee

Reminders depend on the accuracy of what you enter, on our systems, and on third-party email delivery. Don't treat Datestone as your only means of tracking legal deadlines. We work hard to be reliable, but a missed or late reminder does not transfer your legal responsibilities to us (see section 8).

5. Plans, billing and cancellation

The free tier is free. Paid plans are billed monthly or annually by card through our payment provider, Stripe, at the prices shown before you subscribe, including VAT where applicable.

A business's first paid plan starts with a 30-day free trial. A later plan starts straight away and is paid for when you subscribe. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period and you keep access until then. We may change prices with at least 30 days' notice by email, taking effect from your next billing period after the notice, except the price you joined at before 31 December 2026, which we keep while you stay subscribed.

Cooling-off. If you subscribe as a consumer, you have a statutory right to cancel within 14 days. To cancel within those 14 days, tell us through the contact form at datestone.io/contact. We refund everything you paid, within 14 days, to the card you paid with. Cancelling in Stripe's portal stops the plan renewing, but it does not by itself ask for a refund. A plan still in its free trial has taken no payment. If you cancel the Compliance Pack within 14 days of buying it, we refund it in full.

6. Your data and documents

Documents and information you upload remain yours. You grant us the limited licence needed to store, process and display them to you in order to provide the service. We do not sell your data. You can export or delete your documents at any time; our Privacy Policy explains what happens after account closure.

Please don't upload documents containing more personal information about other people — for example tenants — than the document itself requires.

7. Availability and changes

We aim to keep the service available and accurate, but we don't promise uninterrupted availability. We may improve or change features; if we materially reduce what a paid plan includes, we will give you reasonable notice.

8. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under the law of England and Wales. If you are a consumer, nothing in these terms affects your statutory rights, including under the Consumer Rights Act 2015.

Subject to that paragraph:

  • We are not liable for fines, penalties, enforcement action, loss of rent or other losses arising from reliance on the service, from information shown in it, or from any missed, late or incorrect reminder. Compliance with the law remains your responsibility, as section 2 explains.
  • We are not liable for losses caused by events outside our reasonable control, or for indirect or consequential loss.
  • Our total liability to you in connection with the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

9. Suspension and ending the agreement

We may suspend or close accounts that break these terms, abuse the service or create a security risk, giving notice where reasonable. You may close your account at any time. Closing deletes your documents at once, apart from copies in our backups, which are gone within 400 days, and apart from a business with another owner or manager still in it, which stays with them (Privacy Policy, section 5), so download what you want to keep first (Settings, Your data). Closing the business, deleting your account or handing the business over stops its plan that day, without a refund of the rest of the period, except where the law gives you one.

10. Intellectual property

The service, its design and its content — excluding your data — belong to us or our licensors. Feedback you send us may be used to improve the service without obligation to you.

11. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email; if you continue using the service after the changes take effect, the updated terms apply. If you don't agree to a material change, you can cancel before it takes effect.

12. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you keep any right to bring proceedings in your local courts and any mandatory consumer protections that apply to you.